If English isn't your first language or you don't feel comfortable speaking English, you could try logging in for a 1-2-1 counsellor chat online and use the Art box to help you explain how you feel.Contacting us in Welsh / Child Line ar gyfer pobl ifanc sy’n siarad Cymraeg We don't offer a full Welsh speaking counselling service. If you contact us (by phone or online) and let us know you'd like to talk to someone in Welsh we can arrange a time for you to speak to a Welsh speaking counsellor.Or contact a counsellor online using 1-2-1 counsellor chat. If you go abroad and need to contact Childline, you might be charged.But you can still get support and advice from our website. Calls are not recorded and your number won't show up on any phone bills.If you need to contact us again, we'll always be here for you. Calls are free from landlines and mobiles in the UK. Even if you don't have credit on your mobile phone you can still call us for free. Calls may be chargeable from mobiles and the number will appear on your mobile bill.To call us free from the Channel Islands, try using a landline or phone box.We know that lots of young people live in the UK but might not speak English.
This means that at times you may have to wait longer than usual to speak to a counsellor. When you call us on 0800 1111 you’ll come through to our switchboard. It’s confidential and you don’t have to give your name if you don’t want to.If you get cut off or need to end a call or chat suddenly, you can call back or log in for another 1-2-1 counselor chat.It helps to let the counsellor know you got cut off before.And only young people in the UK can sign up for an account and use the 1-2-1 counsellor chat, email and message boards on our site.But all young people can read our advice and use the rest of our site.It can also make it easier for us to get help to you if you’re in danger. And you can double check what you’ve written before you send it to us. You don’t need to give your email address or your name if you don’t feel comfortable.Reading over the messages sent between you and the counsellors can give you a chance to think of how things might be changing for you. You can email us anytime and we'll get back to you within 24 hours. Call us free on 0800 1111 or have a 1-2-1 counsellor chat. However you choose to contact us, you're in control.This is where someone friendly will ask if you want to speak to a counsellor.