An absolute joke and difficult to cancel STAY AWAYWeeks of appalling broadband, so weeks of frustrating contact by chat, phone and email. Every single time I try using the internet it just disconnects. I wouldnt recommend this internet to prisons for the criminals. She clarified everything patiently and so I was clear about what I was getting. I do hope the after sales service lives up to the same high standards This must be the worst company in the country to deal with. They have blocked our supplier access and are hindering our business running. I never leave reviews, but I felt I had to warn people at just how bad a company talktalk is.
First they fob me off with 'tests on your line', then send a new router...which if anything makes the problem worse. She has an excellent telephone voice and manner and nothing was too much trouble in spite of lots of questions from me . They repeatedly keep you hanging on for hours and then cut you off. Having had very poor internet connection since moving to them I was constantly having to ring up a high premium number to get the problem fixed.
Below are all the reviews we've received for Talk Talk.
It is by far the worst broadband customer service ever.
2 members of staff were sooo rude one screamed on the phone to me and when I asked to speak to the manager she Said thanks I will now lose my job! The level of disrespect ive had from them is unbelievable and shocking. Even I have to pay bit extra elsewhere I will for better customer service!
I decided not to set up the account and remained with current mobile provider.
Although the Talk Talk SIM card remains packaged and never installed in a phone I began to receive small charges for texts etc that could never have been sent as the SIM card was never activated.
Absolutely disgusting lying pigs who steal money from a family with disabilities..
they say they will give me back my money for taking out my bank account when they where fully aware that I had no services they say that calls are recorded and one manager said I would have my money returned within 7 days now another so called manager calls and say they have no or off of that was said to me so I insisted that they check the calls made to me and listen then oh we don't record the calls oh how convininet then he puts the phone down on me because I called him a lying pig what an absolute idiot..