Verify your photos to show you're real and make your profile discreet to keep things private.
Your email address and personal identifiable information are never revealed.
Still, nothing gives you more insight into how well your customer service staff is performing than hearing from customers and visitors themselves.
Tried to reach out someone on Twitter with no response. Man I wish someone had recommended this to me before I tore all my hair out. When it works it works great but when it doesnt work you lose customers and makes for angry patrons because they think you are ignoring them. Shows 0 visitors even though I am testing it myself on another device.
Sometimes customers don’t really know how to explain the problems they’re having. Nevertheless, relying on just descriptions to troubleshoot problems can be frustrating and time-consuming for your support staff.
A much more efficient solution is to enable your tech support agents or staff with the power to view or take your customers’ screens remotely.
This powerful feature enables agents to save valuable time and avoid asking duplicate questions or offering resolutions that have already been suggested. That makes them feel secure that the answers we’ve provided will be backed up.
I also like that I can decide to require or not require a contact’s personal data.